What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to edit PayPal payment information?

    Asked by TasteofShiloh on July 11, 2017 at 02:50 PM

    How do I edit the PayPal payment information in my form?  Its not acknowledging the Paypal email address I submitted before and I just want to confirm and change it.  When I click submit, I get the attached error message.  And when I go in to edit the form, I don't get an option to edit the paypal payment address.

    Page URL:
    tasteofshiloh.com

    Screenshot
  • Profile Image
    JotForm Support

    Answered by John_Benson on July 11, 2017 at 04:20 PM

    To edit the Paypal Account in the Payment Integration, please follow this guide:

    1. Log in to your account and open the form.
    2. Select the Payment field and click the Payment Settings button.
    3. Click the Gear Icon on the Top Right of the Payment Settings screen.
    4. You can edit the PayPal account on the section as shown in the screen animation below.

    Related guide: https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal

    I hope that helps. If you have questions, please contact us again. Thank you.