Sub account limit

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    Spot1
    Asked on July 11, 2017 at 03:50 PM

    When I go to setup sub account user it says I can setup up to 10 sub-account users.  I thought it was unlimited sub account users???

     

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    John_Benson
    Answered on July 11, 2017 at 05:04 PM

    Upon checking your account, I can see that you're subscribed to Silver Plan. The sub-user limit for the Silver subscriber is 10. We don't offer unlimited sub-user to any paid plans. 

    To double check it, please log in to your account and go to click this link: https://www.jotform.com/myaccount/billing

    Related guide: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User

    Hope that helps. If you have any questions, please let us know.