What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Embedded form is not working properly

    Asked by loaikhamis on July 12, 2017 at 06:58 AM



    For one reason my embded code s working on some laptops mainly mac and not on others mainly windows



    Can you help please?

    Page URL:

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    JotForm Support

    Answered by Welvin on July 12, 2017 at 11:44 AM

    This is likely a script conflict in the page. It is a conflict when the form won't respond when you click on it or if the field validation won't work in the form.

    Please try re-embedding the form using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. The iframe will not interfere with your website script and won't cause a conflict in the page. Let us know if the issue persists. 

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    Answered by loaikhamis on July 13, 2017 at 02:45 PM

    now i dont see the form at all

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    JotForm Support

    Answered by Jan on July 13, 2017 at 04:12 PM

    The embedded form is showing on my end. I tested it with Google Chrome and Mozilla Firefox, here's a screenshot:

    I have cleared your form cache so that your forms will be refreshed from our servers.

    Also, please provide which browser are you using when you encounter this problem. We need the operating system and the browser version as well.

    Thank you.