Embedded form is not working properly

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    Asked on July 12, 2017 at 06:58 AM



    For one reason my embded code s working on some laptops mainly mac and not on others mainly windows



    Can you help please?

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    Answered on July 12, 2017 at 11:44 AM

    This is likely a script conflict in the page. It is a conflict when the form won't respond when you click on it or if the field validation won't work in the form.

    Please try re-embedding the form using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. The iframe will not interfere with your website script and won't cause a conflict in the page. Let us know if the issue persists. 

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    Answered on July 13, 2017 at 02:45 PM

    now i dont see the form at all

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    Answered on July 13, 2017 at 04:12 PM

    The embedded form is showing on my end. I tested it with Google Chrome and Mozilla Firefox, here's a screenshot:

    I have cleared your form cache so that your forms will be refreshed from our servers.

    Also, please provide which browser are you using when you encounter this problem. We need the operating system and the browser version as well.

    Thank you.