What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my subscription?

    Asked by hectorvalentin on July 12, 2017 at 07:01 PM
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    JotForm Support

    Answered by liyam on July 12, 2017 at 10:07 PM

    You can cancel your subscription by going to the pricing page (https://www.jotform.com/pricing) or to your account's billing page (https://www.jotform.com/myaccount/billing). You will see the different plans available there. Just scroll down for the Starter (Free) subscription column and click the downgrade button. This will cancel your existing subscription and will switch your account back to free status.

    Or if you need assistance or if you wish for us to cancel it for you, just let us know.

    Thanks.