Attachments Not Saving on Forms Session URL

  • Profile Image
    imccauley
    Asked on July 13, 2017 at 02:07 PM

    Hi,

    I have a user who says our form isn't saving attachments when he leaves the form. Is there a way to bolster this mechanism to ensure attachments save in the "incomplete" submissions? 

     

    I've included my forms below. The first form feeds through to the second, allowing users to save and return to their data. 

    Form 1: 

    https://form.jotform.com/70945474988981 

    Form 2: 

    https://form.jotform.com/70816051389156

     

     

  • Profile Image
    Mike_G
    Answered on July 13, 2017 at 03:26 PM

    If I'm understanding your concern correctly, I believe you are trying to redirect users from Form 1 (https://form.jotform.com/70945474988981) to Form 2 (https://form.jotform.com/70816051389156) and you would like for them to have the ability to continue forms at a later time following the instructions in this guide — How-to-Save-Forms-and-Continue-Later

    I have checked the links in Form 1's Change Thank-You Page conditions and Email Autoresponders, however, the links are not structured similarly to what is instructed in the guide (Please see step #9 of the guide — How-to-Save-Forms-and-Continue-Later

    The email field in Form 1, which is expected to have a unique value, should become the value of the "?session=" in the URL.

    For example: https://form.jotform.com/70816051389156?session={email}

    Where https://form.jotform.com/70816051389156 is the link to Form 2 and {email} is the unique name of the email field in Form 1. 

    I suggest you update the link in Form 1's Email Autoresponders and Change Thank-You Page conditions.

    If, in any case, you have other questions or I have misunderstood your concern, please do not hesitate to get back to us so we can further help you.

  • Profile Image
    imccauley
    Answered on July 13, 2017 at 03:58 PM

    Hi Mike, 

     

    My form is a little more complicated than the average bear. 

     

    My users needed to access multiple entries prior to submission, but using the same email address. This is why the session IDs exist--to allow users multiple unique entries, but sent to a single email address. 

     

    The "Save and Continue Later" function is working quite well overall. The problem I'm having is that my users have tried to attach several documents to the form, exit their browsers, and return to find their documents there later. I'd imagine it's a storage issue; the documents (pdfs) aren't able to save to the form because they haven't been embedded in the script as they would once submitted. 

     

    What I'm wondering now is if I can fortify the attachment functionality to embed those documents in the script of the custom URL (prior to submissions) or trigger some sort of save/submission feature for the attachments only. Is it possible for attachments to save to a custom URL in the "Save Forms & Continue Later" function, or can they only be added directly prior to submission (on the last page)?

     

    Please let me know so that I can address the issue for my users. 

  • Profile Image
    BDAVID
    Answered on July 13, 2017 at 05:28 PM

    Unfortunately, what you are looking for is currently not supported. The uploaded files will not be saved in the session URL.

  • Profile Image
    imccauley
    Answered on July 14, 2017 at 08:05 AM

    Thanks for answering that question. I can move the attachments portion of the form to the last section, but I have a follow-up question related to this issue: will signatures using smooth signature or e-signature also be compromised by exiting a session URL? 

     

    Please answer at your earliest convenience--I have active users on the form and want to ensure the fewest changes to their existing submissions. 

  • Profile Image
    BDAVID
    Answered on July 14, 2017 at 11:03 AM

    What do you mean by compromised? If you are wondering if the signatures will be saved, then answer is YES, please check this session example: https://form.jotform.co/71944030680857?session=testing1