What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Storage Limitation

    Asked by crazyskier33 on July 16, 2017 at 02:38 PM

    For the free membership, does the form stop working if the 500 entries collect in storage? Does it keep working but not store any new entries, or does it slowly overwrite the older entries?

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    JotForm Support

    Answered by Mike_G on July 16, 2017 at 03:31 PM

    As mentioned in this guide — Understanding-Your-Account-Usage-and-Limits

    "If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received."

    This means that if you have already reached the 500 submission storage limit (Free accounts) and you received another submission, the oldest submission will be deleted. This does not refer only to the oldest submission of the form that received the latest submission but it refers to the oldest submission in the account.

    If you have other questions regarding this, please feel free to contact us again anytime.