Why I'm not receiving emails?

  • Profile Image
    windyapple
    Asked on July 18, 2017 at 03:04 AM

    We are not receiving any emails from our form. There are three emails listed, and NONE of them are getting emails from the form. When I log onto the site, I get a message that my email is in your "bounce" list, but I have no idea why. I click to remove it from the bounce list, log out, log in again, and still get the same message.

    This has happened before. How can we fix this?

  • Profile Image
    Nik_C
    Answered on July 18, 2017 at 03:43 AM

    We're sorry for any inconvenience.

    I checked the email logs but I couldn't find any Bounced email there. 

    All were marked as sent. If the issue still happens you could set SMTP as your sender email, here is how to do that: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
    That should prevent email bouncing.

    If you have any further questions please let us know.

    Thank you!