What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receiving emails?

    Asked by windyapple on July 18, 2017 at 03:04 AM

    We are not receiving any emails from our form. There are three emails listed, and NONE of them are getting emails from the form. When I log onto the site, I get a message that my email is in your "bounce" list, but I have no idea why. I click to remove it from the bounce list, log out, log in again, and still get the same message.

    This has happened before. How can we fix this?

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    JotForm Support

    Answered by Nik_C on July 18, 2017 at 03:43 AM

    We're sorry for any inconvenience.

    I checked the email logs but I couldn't find any Bounced email there. 

    All were marked as sent. If the issue still happens you could set SMTP as your sender email, here is how to do that: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
    That should prevent email bouncing.

    If you have any further questions please let us know.

    Thank you!