Clone Form: User does not have permission to the form

We are trying to import a form to another Jotform account, and it is saying it says the other account does not have permission to the form. How do I give permission to the form. I sent via the email link and was able to open it from there. Thanks!

Hi ASOEF,

Thank you for reaching out to Jotform Support. Please make sure that the form is set to Private. Also, make sure that when the form is cloned. It is available to be cloned. Let me show you how:

• In Form Builder on the orange navigation bar, click on Settings.
• Go to Form Settings tab and click Show More Options.

• Scroll down to Prevent Cloning and set it to No.

Also, please make that on both Jotform accounts, the setting do not allow my forms to be cloned by other users is unchecked. Let me show how:

• Hover your mouse over your Avatar/Profile picture on the right side of the screen.
• In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
• Now, go to the Security tab and uncheck the box next to Do not allow my forms to be cloned by other users under the Privacy section.

Give it a try and let us know if you need any help.