What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Wordpress embedded form will not allow for completing submissions

    Asked by HippieBoy on July 20, 2017 at 02:14 PM

    Hello! One of my customers is all in a panic because messages from her website aren't going through. Sure enough, I went to her site - www.leadershipsiouxland.org - and the contact form gets stuck at "Please Wait" and never sends the info through... 

    I switched the reCaptcha from default to Google, hoping for some reason that may shake things up, but it didn't. 

    Does anyone have any insight as to what may be happening? 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on July 20, 2017 at 03:29 PM

    It looks like the form is embedded using the wordpress plugin, this is the likely culprit. 

    Try replacing the plugin embedded form with the form iframe code instead:


    This should resolve the issue.

  • Profile Image

    Answered by HippieBoy on July 20, 2017 at 06:20 PM

    THANK YOU! At first blush it seems to work peachy now... If I have any more issues I'll be sure to holler, but it looks like this was the culprit! 

    Thank you! 

  • Profile Image
    JotForm Support

    Answered by Kiran on July 20, 2017 at 10:41 PM

    Glad to see that the issue is now resolved. You can always get in touch with us by opening a new thread if you have any other issues with the forms. 

    Thank you for using JotForm!