Wordpress embedded form will not allow for completing submissions

  • HippieBoy
    Asked on July 20, 2017 at 2:14 PM

    Hello! One of my customers is all in a panic because messages from her website aren't going through. Sure enough, I went to her site - www.leadershipsiouxland.org - and the contact form gets stuck at "Please Wait" and never sends the info through... 

    I switched the reCaptcha from default to Google, hoping for some reason that may shake things up, but it didn't. 

    Does anyone have any insight as to what may be happening? 

    Jotform Thread 1204292 Screenshot
    Page URL: https://www.leadershipsiouxland.org/contact/
  • David JotForm Support
    Replied on July 20, 2017 at 3:29 PM

    It looks like the form is embedded using the wordpress plugin, this is the likely culprit. 

    Wordpress embedded form will not allow for completing submissions Image 1 Screenshot 20

    Try replacing the plugin embedded form with the form iframe code instead:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This should resolve the issue.

  • HippieBoy
    Replied on July 20, 2017 at 6:20 PM

    THANK YOU! At first blush it seems to work peachy now... If I have any more issues I'll be sure to holler, but it looks like this was the culprit! 

    Thank you! 

  • Kiran Support Team Lead
    Replied on July 20, 2017 at 10:41 PM

    Glad to see that the issue is now resolved. You can always get in touch with us by opening a new thread if you have any other issues with the forms. 

    Thank you for using JotForm!