Wordpress embedded form will not allow for completing submissions

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    HippieBoy
    Asked on July 20, 2017 at 02:14 PM

    Hello! One of my customers is all in a panic because messages from her website aren't going through. Sure enough, I went to her site - www.leadershipsiouxland.org - and the contact form gets stuck at "Please Wait" and never sends the info through... 

    I switched the reCaptcha from default to Google, hoping for some reason that may shake things up, but it didn't. 

    Does anyone have any insight as to what may be happening? 

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    david
    Answered on July 20, 2017 at 03:29 PM

    It looks like the form is embedded using the wordpress plugin, this is the likely culprit. 

    Try replacing the plugin embedded form with the form iframe code instead:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This should resolve the issue.

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    HippieBoy
    Answered on July 20, 2017 at 06:20 PM

    THANK YOU! At first blush it seems to work peachy now... If I have any more issues I'll be sure to holler, but it looks like this was the culprit! 

    Thank you! 

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    Kiran
    Answered on July 20, 2017 at 10:41 PM

    Glad to see that the issue is now resolved. You can always get in touch with us by opening a new thread if you have any other issues with the forms. 

    Thank you for using JotForm!