What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    going to spam

    Asked by dmarella on July 20, 2017 at 04:04 PM

    I have received feedback that the auto-emails are going to prospect's spam folders. My tests have shown the same. 

    Is there an easy way to resolve this?

    thank you,


    Page URL:

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    JotForm Support

    Answered by david on July 20, 2017 at 05:48 PM

    The easiest way to resolve it is to mark the emails as "Not Spam" or your email providers equivalent.  When one or two are marked this way, they should no longer be filtered.

  • Profile Image

    Answered by dmarella on July 21, 2017 at 11:43 AM
    That does not seem to work.
    Is there a way for the email to come from my address?
    Dominic Marella
    Principal // Business Development
    P: 312-462-4492

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    JotForm Support

    Answered by david on July 21, 2017 at 12:53 PM

    Yes, you can send emails from your own address via SMTP.  Here is how to set this up: