going to spam

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    dmarella
    Asked on July 20, 2017 at 04:04 PM

    I have received feedback that the auto-emails are going to prospect's spam folders. My tests have shown the same. 

    Is there an easy way to resolve this?

    thank you,

     

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    david
    Answered on July 20, 2017 at 05:48 PM

    The easiest way to resolve it is to mark the emails as "Not Spam" or your email providers equivalent.  When one or two are marked this way, they should no longer be filtered.

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    dmarella
    Answered on July 21, 2017 at 11:43 AM
    That does not seem to work.
    Is there a way for the email to come from my address?
    Regards,
    Dominic Marella
    Principal // Business Development
    P: 312-462-4492



    ...
  • Profile Image
    david
    Answered on July 21, 2017 at 12:53 PM

    Yes, you can send emails from your own address via SMTP.  Here is how to set this up:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form