Cannot view or access my forms I created

  • beaubijo20
    Asked on February 20, 2024 at 10:32 AM

    Good Morning - I cannot view or access the forms I created. They are greyed out. Please help thank you


    Cannot view or access my forms I created Image 1 Screenshot 20

  • Eldrex JotForm Support
    Replied on February 20, 2024 at 10:46 AM

    Hello Jonathan,

    Thanks for reaching out to Jotform Support. It looks like your form has been disabled. Let me show you how to enable your form.

    1. In My Forms, select the form that is disabled.
    2. At the top, click More.
    3. Click Enable. Cannot view or access my forms I created Image 1 Screenshot 20

    Give it a try and let us know how it goes.

  • beaubijo20
    Replied on February 20, 2024 at 10:52 AM

    Good Morning Eldrex,

    Thank you for your assistance I was hopeful that would work, but unfortunately the forms are still greyed out. Any other ideas?

  • Justin_E Jotform Support
    Replied on February 20, 2024 at 10:56 AM

    Hi Jonathan,

    Thanks for getting back to us. After checking your forms, I have seen that your forms are still disabled. Can you please try enabling your forms again and let us know if the issue persists? If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.

    We'll be able to move forward once we hear back from you.

  • beaubijo20
    Replied on February 20, 2024 at 11:00 AM

    Hi Justin - I was able to enable the one form but there are a couple others that are extremely stubborn when trying to enable. They remain disabled after trying countless times.

    At least there's a little progress given the one form. I will continue to play around with the others and hope they come around as well.

    Thank you for your help!

  • beaubijo20
    Replied on February 21, 2024 at 11:17 AM

    Good Morning - Unfortunately I have 3 forms that are still disabled. I need to use 3 of the forms today for presentations next week. Any idea why solution above has not resolved? Can someone remote into the account to fix?

    Thank you

  • Jefferson JotForm Support
    Replied on February 21, 2024 at 11:22 AM

    Hi Jonathan,

    Thanks for getting back to us. I’m really sorry that this is happening. I can help you with the solution. Can you try to clear your form cache to see if it resolves the issue? Let me show you how:

    1. Open your Account and click your avatar/picture.
    2. Click on Settings in the selection.Cannot view or access my forms I created Image 1 Screenshot 20
    3. In your left-side menu, click on the Settings tab.
    4. Click on Clear Cache beside the Form Caches.A screenshot of a computer  Description automatically generated Screenshot 31

    After that, try to open your account in a different browser to see if it resolves the issue.

    You can also check out this guide on How to Clear Your Form Caches.

    Give it a try and let us know how it goes.


  • beaubijo20
    Replied on February 22, 2024 at 8:10 AM

    Good Morning! - I was able to enable to form with a different technique. I went to more on the side of the individual form. From there I selected enable vs selecting enable from more at the top tool bar. Either way it worked so I greatly appreciate you and your teams effort and attention to this.

    Have a great day