-
vbjohnAsked on July 24, 2017 at 10:50 PM
I have 4 recipients setup to receive one of my forms yet it also goes to one of the other email addresses that isn't supposed to receive it. How do I fix that? It used to work just fine and I haven't made any changes. Not sure why it is messing up now.
-
John_BensonReplied on July 25, 2017 at 3:02 AM
Could you please provide the Form ID or Form link so we can check it further?
We'll wait for your response. Thank you for your cooperation.
-
vbjohnReplied on July 25, 2017 at 6:43 AMI have attached the form link and also an email that the other person received that should not have received it.
https://www.jotform.com/build/63344906670156
John Wallace
Wireless Revolution LLC
www.progressive-wireless.com
602.705.3839
[LOGO1]
... -
David JotForm Support ManagerReplied on July 25, 2017 at 11:19 AM
These are the recipients listed in the notification of your form:
If you need to delete or change one, please check this guide: https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email
-
vbjohnReplied on July 26, 2017 at 9:43 AMThat is correct.. So why did it go to the other person that I showed you on the previous attachment?
John Wallace
Wireless Revolution LLC
www.progressive-wireless.com
602.705.3839
[LOGO1]
... -
Ashwin JotForm SupportReplied on July 26, 2017 at 12:44 PM
Hello John,
Can you please let us know on which other email address form is being sent to? Unfortunately we have not received any screenshot from you. I would suggest you to please share the screenshot again and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.
Thank you!