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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form emailing wrong person

    Asked by vbjohn on July 24, 2017 at 10:50 PM

    I have 4 recipients setup to receive one of my forms yet it also goes to one of the other email addresses that isn't supposed to receive it.  How do I fix that?   It used to work just fine and I haven't made any changes.  Not sure why it is messing up now.

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    JotForm Support

    Answered by John_Benson on July 25, 2017 at 03:02 AM

    Could you please provide the Form ID or Form link so we can check it further? 

    We'll wait for your response. Thank you for your cooperation.

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    Answered by vbjohn on July 25, 2017 at 06:43 AM
    I have attached the form link and also an email that the other person received that should not have received it.
    https://www.jotform.com/build/63344906670156
    John Wallace
    Wireless Revolution LLC
    www.progressive-wireless.com
    602.705.3839
    [LOGO1]
    ...
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    JotForm Support

    Answered by BDAVID on July 25, 2017 at 11:19 AM

    These are the recipients listed in the notification of your form:

    If you need to delete or change one, please check this guide: https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email 

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    Answered by vbjohn on July 26, 2017 at 09:43 AM
    That is correct.. So why did it go to the other person that I showed you on the previous attachment?
    John Wallace
    Wireless Revolution LLC
    www.progressive-wireless.com
    602.705.3839
    [LOGO1]
    ...
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    JotForm Support

    Answered by ashwin_d on July 26, 2017 at 12:44 PM

    Hello John,

    Can you please let us know on which other email address form is being sent to? Unfortunately we have not received any screenshot from you. I would suggest you to please share the screenshot again and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

    Thank you!