Form emailing wrong person

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    vbjohn
    Asked on July 24, 2017 at 10:50 PM

    I have 4 recipients setup to receive one of my forms yet it also goes to one of the other email addresses that isn't supposed to receive it.  How do I fix that?   It used to work just fine and I haven't made any changes.  Not sure why it is messing up now.

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    John_Benson
    Answered on July 25, 2017 at 03:02 AM

    Could you please provide the Form ID or Form link so we can check it further? 

    We'll wait for your response. Thank you for your cooperation.

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    vbjohn
    Answered on July 25, 2017 at 06:43 AM
    I have attached the form link and also an email that the other person received that should not have received it.
    https://www.jotform.com/build/63344906670156
    John Wallace
    Wireless Revolution LLC
    www.progressive-wireless.com
    602.705.3839
    [LOGO1]
    ...
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    BDAVID
    Answered on July 25, 2017 at 11:19 AM

    These are the recipients listed in the notification of your form:

    If you need to delete or change one, please check this guide: https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email 

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    vbjohn
    Answered on July 26, 2017 at 09:43 AM
    That is correct.. So why did it go to the other person that I showed you on the previous attachment?
    John Wallace
    Wireless Revolution LLC
    www.progressive-wireless.com
    602.705.3839
    [LOGO1]
    ...
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    ashwin_d
    Answered on July 26, 2017 at 12:44 PM

    Hello John,

    Can you please let us know on which other email address form is being sent to? Unfortunately we have not received any screenshot from you. I would suggest you to please share the screenshot again and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

    Thank you!