JotForm Application Notification issue

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    Asked on July 31, 2017 at 04:39 AM

    I have problems with Jotform mobile application on my phone. It doesn't make sound when i receive new form from my clients. Sound can comes after 20-30 minutes, very strange thing. Also i had approximetely the same problems with your mobile application on my previous phone. I loose a lot of money because of this madness. If you will not solve this problem in 7 days i will stop use your service and pay money to you. At this time i pay 20$ a month. I think a lot of people don't use your application because of this problem, cause it makes great damage to business

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    Answered on July 31, 2017 at 11:09 AM

    Sorry for this inconvenience. May we know in what mobile platform you are encountering this issue (iOS or android) so we can further check? For the meantime, while this issue is being investigated, you can setup an Email Notification on your form so you will be notified via email when a user has submitted your form. To set up your email notification just follows the instructions provided in this guide: Setting Up Email Notifications.