- Gregory J EllisAsked on July 31, 2017 at 01:16 PM
This issue has been recurring for us...another customer complained today and we have received no submissions through our form for the past 2 months although a JotForm troubleshooter was able to submit. http://www.onecoolearth.org/volunteer.html
- JotForm SupportJohn_BensonAnswered on July 31, 2017 at 03:28 PM
I did a test submission and I was not able to replicate the issue. My submission was successful see the screenshot of the Thank You page below:
If the issue persists, please try embedding the form using the iFrame Method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code
Let us know how it goes. Thank you.
- onecoolearthAnswered on July 31, 2017 at 03:37 PM
Thanks for the quick response. I see you used "Returning Volunteer" as your test case. Can you use "New Volunteer"? That seems to be the form criteria that triggers the failure.
Also, I updated our page to use the embedded iFrame option, but the problem persists.
- JotForm SupportMikeAnswered on July 31, 2017 at 05:27 PM
I was able to reproduce the issue on your form, but it worked fine on a cloned version.
There is a chance that something is wrong with integration settings. I would like to suggest removing the integrations one by one while testing the form to troubleshoot this further.
- onecoolearthAnswered on August 01, 2017 at 01:37 AM
After an hour of troubleshooting I narrowed it down to the Ticket Purchases widget. For some reason, if any of these widgets were selected in the form, the form would not submit, even after I had deleted all integrations and email notifications/responses. I simply replaced the Ticket Purchases widget with simple Multiple Choice checkboxes and the problem has been resolved!