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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Browser gets freeze when viewing submissions through the "Inbox" option.

    Asked by GLSA on July 31, 2017 at 02:02 PM

    I try to access the Inbox to make sure that I haven't missed any forms that came to my email. The inbox will load properly for the first five or six forms, then begins to lag, and finally the page becomes unresponsive. Suggestions?

     

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    JotForm Support

    Answered by Kevin_G on July 31, 2017 at 04:14 PM

    I have been checking the inbox for your forms and noticed I'm able to view all the submissions. May you please test using a different browser? 

    This may be a cache issue, I would also suggest you to try using incognito mode.

    You may also check the web console in order to know if there is something causing the issue, these keyboard shortcuts will help you to get the browser's console. 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J

     

    Firefox:

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    Please provide us a screenshot of the web console, this guide will help you to upload it: How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.