What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Duplicate data created by import tool

    Asked by satishmuluk on July 31, 2017 at 05:03 PM

    I just started a Bronze Jotform subscription. I started with zero records uploaded 684 records (of existing members) using your import tool. The tool reported 684 uploads, and my Forms splashpage also states I have 684 entries. However, when I look at my submissions, I have exactly double the number of records (1368). Each entry has been duplicated. I tried to use the tool you have to delete duplicate records, but this tool fails to load. Please advise how I can fix this problem.

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    JotForm Support

    Answered by jonathan on July 31, 2017 at 06:40 PM

    Will you be able to just redo the import process using the Import Data app again?

    What you can do is to have a clean submission data on your form by deleting all the previously imported data. Then, do the import data process again using your data source.

    See if redoing the import resolve the issue.

    So far I could not reproduce the same issue you described when I test our Import Data app on my test form. There is no duplication on imported data.

    Please let us know if issue remains.

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    JotForm Support

    Answered by jonathan on July 31, 2017 at 06:41 PM

    Refer to our user guide also : How-to-Delete-Form-Submission-Data


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    Answered by satishmuluk on July 31, 2017 at 07:43 PM
    Thanks, I fixed the problem by re-importing the data. Everything looks good now.