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IMMTAsked on August 1, 2017 at 3:41 AM
Hi,
I have a multilingual from (English and Spanish (Latin America)). I am trying to load the Spanish version of the form using the URL parameter ?language=es. This appears to be buggy - the language selector shows that Spanish is selected, however the form is still displaying in English. This is visible here:
https://form.jotformpro.com/72041604833954?language=es
If the language is selected manually back to English and then Spanish using the icon, the language change works as expected.
Please advise how to load a language through URL parameters only.
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Support_Management Jotform SupportReplied on August 1, 2017 at 4:50 AM
Can you try using this URL instead to change the language of the form using URL parameters?
https://www.jotform.com/72041604833954?lang=es
Open the link from your end and let us know if that doesn't translate it to Spanish.
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IMMTReplied on August 1, 2017 at 8:26 PM
This doesn't work for me (no translation, icon still shows English selected).
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Support_Management Jotform SupportReplied on August 1, 2017 at 9:54 PM
Hmm, this is odd. The link appears to be working from my end. Regardless if I use jotform.com or jotformpro.com, the ?lang=es URL parameter works as intended. Here's how I see it from my perspective:
Can you please give it another try? I cleared your Form Cache just in case.
Related guide: How-to-Clear-Your-Form-Cache
From your end, try clearing your browser's cache and cookies to see if that will help.
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IMMTReplied on August 1, 2017 at 10:02 PM
Thanks for the video - this is very strange. I've cleared my browser cache and cookies, and tried in both a normal and incognito window. The result is the same - English language with 'lang=es' and English language with the Spanish icon selected with 'language=es'.
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BJoannaReplied on August 2, 2017 at 3:18 AM
The ?lang=es URL parameter is also not working on my end. I assume that when my colleague tested the link, the form was previously set to Spanish (Latin America) of his end and because of that correct language was loaded.
The ?lang=es URL parameter is for the forms that are translated so Español.
Considering that you translated the form to 'Spanish (Latin America)' please try with the URL parameter ?language=es-419.
https://form.jotformpro.com/72041604833954?language=es-419
Hope this helps to solve the issue.
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IMMTReplied on August 2, 2017 at 4:01 AM
Thank you - ?language=es-419 worked perfectly.
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BJoannaReplied on August 2, 2017 at 4:38 AM
You're welcome.
Feel free to contact us if you have any other questions or issues.