I cannot download the uploads

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    valeriaartea
    Asked on August 02, 2017 at 01:36 PM

    Hello!

    I wrote last month and my problem continues... I do not receive the email. I´ve changed the email but it doesn´t work...

    Please, can you help me?

    Tks!

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    Jan
    Answered on August 02, 2017 at 03:44 PM

    Please try checking your Spam folder or Junk mail. According to the email logs, the download all uploads email was sent successfully to your email address.

    If the email is in the Spam folder, please don't forget to mark it as "Not Spam". You may also check the "Promotions" tab in your email inbox.

    If you're still having issues, please let us know. Thank you.