Issues with forms submitting and emails/notifications firing

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    glenncermak
    Asked on August 03, 2017 at 01:05 PM

    There have been a few times this week, where people completing my form let me know they did not receive a copy of their form and I did not receive the notification that they did complete the form.  Are there currently issues with the system?

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    david
    Answered on August 03, 2017 at 02:43 PM

    I checked your account email history and did not see any failed emails in the past month. 

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Check your spam/junkmail folder to ensure the emails were not filtered there.  There are not any issues at this with sending that I am aware of.

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    glenncermak
    Answered on August 04, 2017 at 03:44 PM
    Hi David –
    An end user just submitted a form and I did not receive the appropriate notification. The submission date is “2017-08-04 13:20:24”. I checked my junk email and there was nothing in there.
    It seems to be this form… https://form.jotform.com/33524384422148
    Thanks for your help!
    Kati Lett, LTMS, ITS | Instructional Designer
    Dept of Nursing | Division of Nursing Education and Professional Development
    Penn State Milton S. Hershey Medical Center
    • 717.531.0003 x283391 | • klett@pennstatehealth.psu.edu
    ...
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    Chriistian
    Answered on August 04, 2017 at 05:12 PM

    I submitted your form and I received the autoresponder email.

     

    Based on our logs, email notification is also sent.

     

    Can you please also check with your email provider if they are filtering emails from us?

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    glenncermak
    Answered on August 07, 2017 at 09:43 AM
    Thanks - I did get them! I am hoping it is just some weird glitch.
    Kati
    Kati Lett, LTMS, ITS | Instructional Designer
    Dept of Nursing | Division of Nursing Education and Professional Development
    Penn State Milton S. Hershey Medical Center
    * 717.531.0003 x283391
    ...