Issues with forms submitting and emails/notifications firing

There have been a few times this week, where people completing my form let me know they did not receive a copy of their form and I did not receive the notification that they did complete the form.  Are there currently issues with the system?

I checked your account email history and did not see any failed emails in the past month. 

https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

Check your spam/junkmail folder to ensure the emails were not filtered there.  There are not any issues at this with sending that I am aware of.

Hi David –
An end user just submitted a form and I did not receive the appropriate notification. The submission date is “2017-08-04 13:20:24”. I checked my junk email and there was nothing in there.
It seems to be this form… https://form.jotform.com/33524384422148
Thanks for your help!
Kati Lett, LTMS, ITS | Instructional Designer
Dept of Nursing | Division of Nursing Education and Professional Development
Penn State Milton S. Hershey Medical Center
• 717.531.0003 x283391 | • klett@pennstatehealth.psu.edu
...

I submitted your form and I received the autoresponder email.

 

Based on our logs, email notification is also sent.

 

Can you please also check with your email provider if they are filtering emails from us?

Thanks - I did get them! I am hoping it is just some weird glitch.
Kati
Kati Lett, LTMS, ITS | Instructional Designer
Dept of Nursing | Division of Nursing Education and Professional Development
Penn State Milton S. Hershey Medical Center
* 717.531.0003 x283391
...