- DLAFormsAsked on August 03, 2017 at 07:38 PM
I had some people that were using the form that said they were not able tocomplete their form using Google Chrome.
- JotForm SupportBDAVIDAnswered on August 03, 2017 at 08:18 PM
The form works in any browser, specially Chrome, which is one of them most reliable ones. Was there any error message shown when trying to submit the form?
- DLAFormsAnswered on August 04, 2017 at 11:43 AMThere wasn’t an error message they said... "after I put my payment information in and click next it stays on the same page. My co-worker is also having the same issue”
He emailed me later and said he tried it in Internet Explorer and it went through.
- JotForm SupportWelvinAnswered on August 04, 2017 at 01:18 PM
The form is not embedded. The next button in the payment page is working for me. I got it to proceed on the last page where the preview button is placed.
If the issue persists on Google Chrome, try asking your co-worker to check the console of the browser. Share them this guide on how to check:
Ask them to take a screenshot if there are errors (in red). Please upload the screenshot to this thread.