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DLAFormsAsked on August 3, 2017 at 7:38 PM
I had some people that were using the form that said they were not able tocomplete their form using Google Chrome.
My form is at https://form.jotform.us/DLAForms/conference-information--registratio
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David JotForm Support ManagerReplied on August 3, 2017 at 8:18 PM
The form works in any browser, specially Chrome, which is one of them most reliable ones. Was there any error message shown when trying to submit the form?
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DLAFormsReplied on August 4, 2017 at 11:43 AMThere wasn’t an error message they said... "after I put my payment information in and click next it stays on the same page. My co-worker is also having the same issue”
He emailed me later and said he tried it in Internet Explorer and it went through.
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Welvin Support Team LeadReplied on August 4, 2017 at 1:18 PM
The form is not embedded. The next button in the payment page is working for me. I got it to proceed on the last page where the preview button is placed.
If the issue persists on Google Chrome, try asking your co-worker to check the console of the browser. Share them this guide on how to check:
https://developers.google.com/web/tools/chrome-devtools/debug/console/console-ui?hl=en
Ask them to take a screenshot if there are errors (in red). Please upload the screenshot to this thread.
https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum