Where have all our submissions gone?

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    Asked on August 04, 2017 at 11:21 AM

    Hi, I have just logged into our account and all our submissions have disappeared?  Can you please help?


    Thanks Caroline 

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    Answered on August 04, 2017 at 12:57 PM

    I checked some of your forms but I couldn't replicate this issue. The submissions are showing.

    Is this problem happening in a particular form or is it in all forms?

    If it is please provide the form ID so we can check further.

    Thank you!

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    Answered on August 09, 2017 at 08:43 AM
    Please see my response I sent from personal email over the weekend.
    Can you please get back to me ASAP!!
    Thanks Caroline
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    Answered on August 09, 2017 at 11:14 AM

    Please click this link (https://www.jotform.com/answers/1216055) and reply here in the Support Forum so we can assist you properly.

    Could you please provide the form link so we can further check it? To find the form link, please check this guide: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    We'll wait for your reply. Thank you.