Intergration to Salesforce not working

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    JodiBaer
    Asked on August 08, 2017 at 12:18 PM

    Hello,

     

    I am trying to get JotForm to integrate with our salesforce program.  It did work for a while but now will not send any information from JotForm to Salesforce.  Also, tried to update authentication and it tells me that everything is invalid.  I have reset my code, triple checked the correct user name and password.  Please help?

     

    Thank you!

  • Profile Image
    John_Benson
    Answered on August 08, 2017 at 12:41 PM

    I checked your account and I did not see any forms. Could you please provide the form ID or form link so we can further check it?

    Please try re-integrating Salesforce to your form. Here are some related guides:

    https://www.jotform.com/help/321-Mastering-SalesForce-with-JotForm
    https://www.jotform.com/blog/54-Flexible-Data-Integration-with-Salesforce

    Let us know if the issue persists. We'll wait for your reply. Thank you.

  • Profile Image
    JodiBaer
    Answered on August 11, 2017 at 02:17 PM

    I deleted and readded Saleforce at that time to see if I could get it to sync?  I now have successfully added salesforce again, however nothing is syncing from jotform to salesforce?  How can we get this updated on all our jotform to intergrate?  Thank you!!

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    Mike_G
    Answered on August 11, 2017 at 03:04 PM

    I tried to integrate a test form with a Salesforce account and it works without any issues on my end.

    May we know what list are you trying to add your form submission to, please? (Account, Contact, or Lead)

    If you can also share with us the form you are working on, that would be great.

    We will wait for your response.

  • Profile Image
    Mike_G
    Answered on August 11, 2017 at 03:18 PM

    Just to add, if you are trying to add new records to a specific campaign, please follow the instructions on how you can get your Salesforce account campaign ID that is in this guide — How-to-Find-Your-SalesForce-Campaign-s-ID

  • Profile Image
    JodiBaer
    Answered on August 11, 2017 at 03:39 PM

    Hello,

    Thank you everything we are trying to integrate is for contact information only?  Specifically, warrior application, volunteer forms, Anytime fitness application, veteran contact us? I was working with the warrior application and after updating everything it said connected to salesforce but isn't integrating the data......thank appreciate your help. :) 

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    BDAVID
    Answered on August 11, 2017 at 04:05 PM

    If it is not sending the submissions, try generating a new security token, then integration your form back again.