Error on PayPal form when using sandbox mode

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    Asked on August 09, 2017 at 04:39 AM

    Getting "Things don't appear to be working at the moment' message from Paypal when I test paypal form in sandbox mode. 


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    Answered on August 09, 2017 at 07:16 AM

    You may check your account and payment information in PayPal payment widget but this problem occurs because of PayPal itself. You can consider contacting PayPal's own support team. 

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    Answered on August 09, 2017 at 11:01 AM

    I have tried submitting your Jotform and see that it is redirected to PayPal sandbox website. As I tried to complete the payment using my PayPal Sandbox account, the payment was successful and the thank you page is displayed correctly.

    Could you try disabling the Sandbox mode and see if you are experiencing any issue? I have also tested PayPal in live mode on a different form which worked fine. As already mentioned by @nurscukulatt the issue could be also with your PayPal account. We also request you to check with PayPal support if they can help. 

    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered on August 13, 2017 at 06:13 PM


    The PayPal settings screen requires entry of a 'PayPal Account' 


    I had incorrectly supplied the PayPal account number instead of the PayPay email address associated with my PayPal account number. Rooky error. When I entered the email address instead-everything worked fine.



    1 A more specific PayPal error message could easily have pointed directly at the problem. There is little use in an error that says 'Ooooh-something ain't workin properly'. I already figured that out.

    2 The label on Jotform's PayPal set up screen MIGHT more helpfully read PayPal EMAIL address insteqd of 'PayPal Account'



    The correct procedure IS actually covered in Jotform's User Guide. But it escaped my attention. So I contributed to my own problem. :sigh:


    Thanks for responses.

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    Answered on August 13, 2017 at 07:32 PM

    Thank you for taking the time updating us on the status and letting us know all is working now.

    Contact us anytime should you need assistance again.