- LittleValleyPTAAsked on August 10, 2017 at 05:52 PM
Hello! We are not getting emails sent to us when someone places an order, can you please help us fix this. Thanks!Page URL:
- JotForm SupportBDAVIDAnswered on August 10, 2017 at 06:24 PM
You were not receiving email notifications, because your email address was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Please check if there is one of our email notifications in your spam folder, and mark it as NOT SPAM if you find it there. Also, whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Open a new thread if you need anything else, we will be glad to assist you.