Downgrading account to free

  • Profile Image
    madhatters
    Asked on August 14, 2017 at 03:43 AM

    Hi there,

    My renewal date for the paid plan is 20th of the month - which I note I pay UP FRONT for...

    I've tried to downgrade this today- before the renewal date - only to see that it will go ahead and take another months payment for the next month! - a month's usage I do not need.

    I only upgraded for a short period for an event, which has now taken place and no more tickets will be sold.

    Please can you confirm that the downgrade to the free account will take place with immediate effect, and that no furher payments will be taken.

     

    Thanks in advance.

     

     

  • Profile Image
    ashwin_d
    Answered on August 14, 2017 at 04:09 AM

    Hello madhatters,

    I did check your account and found that you have tried to cancel your bronze monthly subscription earlier today. 

    Since your bronze monthly subscription was paid through PayPal account, it needs to be cancelled from your own PayPal account. You may like to take a look at the following guide on how to cancel PayPal subscription:  https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription 

    Your PayPal subscription id:  S-8JX90318FT440082W

    Thank you!