Can I please change my username?

  • Profile Image
    Pieter Koekemoer
    Asked on August 14, 2017 at 06:45 AM

    Hi there,

     

    I would like to change my username since I see that when the email gets sent out that it register the username on the email adressn (ie firehawk23). If that is the case then I would rather change it to Propcare which is available. Could you please assist me since I tried to change it or set up a new account but to no avail.

     

    Thanks so much and hope to hear from you soon.

    Kind regards

  • Profile Image
    Charlie
    Answered on August 14, 2017 at 07:19 AM

    Hi,

    I'm not sure what you meant on this statement:

    "I see that when the email gets sent out that it register the username on the email adressn (ie firehawk23)"

    As far as I know, the username of your JotForm account is not displayed in email alerts. However, if you wish to edit your email alert settings, you can check this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    The only time I see the username is when you set up a custom URL on your form. Here's a guide about that feature: https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form

    If you still wish to change your username, please let us know and we will change it from firehawk23 to Propcare.

    We'll wait for your response. 

  • Profile Image
    firehawk23
    Answered on August 14, 2017 at 08:43 AM
    Hi Charlie,
    Thank you for your prompt response. The username firehawk23 showed up on my Mac's email inbox when I've send a test email to one of my other email addresses. I can always send a screenshot if you like.
    However I think the best would be in any case to change the username to Propcare which is afterall the company's name. Thanks so much
    Kind regards
    Sent from my Samsung Galaxy smartphone.
    ...
  • Profile Image
    ashwin_d
    Answered on August 14, 2017 at 11:13 AM

    Hello,

    It seems you have created one more thread for the same question and one of my colleague have already responded to you in the following thread:  https://www.jotform.com/answers/1222779-Can-I-change-my-username#1

    Thank you!