Submission emails are not being received after form is submitted.

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    Asked on August 16, 2017 at 08:09 AM
    thank you.  I did this and it worked.  However, the email notification is not coming out properly.  the subject line is off.  and it is saying I'm missing a field for the autoresponder email yet I can't figure out what field.  Can you help?  See attached screenshots
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    Answered on August 16, 2017 at 11:34 AM

    This error occurs because you deleted the e-mail field from the form builder.

    After creating the E-mail field from the Builder section, enter the AutoResponder setting, select the e-mail section from the marked area.

    Then click save button.

    You can find more details about autoresponder setting at following user guide:

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    Answered on August 16, 2017 at 12:56 PM

    Thank you for pointing out that I deleted the email by accident. However can you pls answer the question about the subject line not populating correctly?

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    Answered on August 16, 2017 at 01:33 PM

    Hello sstte18,

    I did check your form "Check Donation Form" and found that you have added one notification email alert and one form autoresponder. None of them has subject line as displayed in screenshot you have shared in your previous thread. Please check the screenshot below:


    Have you edited your notification email alert's subject line already? I would suggest you to please test your form again and get back to us if the issue persists.

    We will wait for your response.

    Thank you!

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    Answered on August 16, 2017 at 08:20 PM

    so, I guess I'm confused b/c I have the notification emails set up in the main form not the credit card / check forms.  am I to set the notifications up in each of the individual forms only?

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    Answered on August 16, 2017 at 08:33 PM

    I actually went into each individual check donation and credit card donation form and was able to edit the notifications from there.  I had them set up in the main form, but that was not correct.

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    Answered on August 16, 2017 at 08:45 PM

    Yes, if you want to receive a notification from all of your forms then you will need to set an email notification, or auto-responder if needed, on each form, so you will need to edit each form on the form builder. 

    If you are still experiencing issues, please provide us the forms you're working on, we will be glad to have a look on them.