Not able to submit embedded form. Stuck to please wait submit button

  • Valueserv
    Asked on August 17, 2017 at 6:19 AM

    Good day,

     

    I have embedded an Iframe in a mobisite I just designed. I have injected an Iframe because my submission freezes or so it appears and does not redirect to my submission success page. Your tips indicated that my problem will go away but I am still sitting with the same problem. 

     

    Please assist

    Jotform Thread 1225716 Screenshot
    Page URL: https://form.myjotform.com/72264038773561
  • jonathan
    Replied on August 17, 2017 at 7:57 AM

    I test submitted the published form on your website using mobile browser and it was successful.

    I was able to see the Thank You page after submission.

    Not able to submit embedded form Screenshot 40

    Not able to submit embedded form Screenshot 51

     

    I did noticed that the embedded form is using the JS script embed code and not the iframe code.

    Not able to submit embedded form Screenshot 62

     

    I suggest you still re-embed the form on the website and use iframe embed code instead.

    User guide: Getting-the-Form-iFrame-Code

    Let us know if issue persist.