Why am I not getting forms outside of Jotform?

  • Profile Image
    Asked on August 21, 2017 at 11:06 AM

    I see the forms requested in Jotform , but not all are being forwarded to my email? Our business depends of the quotes requested to make sales. Is jotform not geared to do this? Please don't send me the email saying that we should have the emails sent right to us because we tried following instructions a number of times and that stopped us from getting the forms all together. The forms are not getting spammed either. What do we do? We are paying for a service that doesn't seem to be very reliable.


  • Profile Image
    Answered on August 21, 2017 at 12:16 PM

    I checked the email history logs of your account and the emails are being sent successfully. Here's a screenshot:

    To view the Account Email History logs, please follow this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Could you please provide the form ID so we can check it further? Also, please provide the email recipient that is not receiving the notification email.

    We'll wait for your response. Thank you.