Why my email address is added to bounce list?

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    Shanep78
    Asked on August 22, 2017 at 01:13 AM

    I get 2 to 4 emails a day from my form with no issues, nothing being blocked or marked as spam, yet I still get added to your "Bounce List" every other month. I know there is nothing wrong with my email account or the way my email address is entered in the form, otherwise I would not receive submissions multiple times a day. I can see that many other users are having issues as well, there is obviously something wrong on your end. I no longer refer clients to your service because of this and I am currently changing the ones I have previously referred to you to other types of forms, once completed I will most likely no longer use your services myself. This issue is not good for business, if you value your customers it should be corrected.



    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

  • Profile Image
    ashwin_d
    Answered on August 22, 2017 at 03:20 AM

    Hello,

    I'm sorry for the trouble caused to you. 

    I did check your last edited form and found that you have configured it to send submission email to three email addresses. None of your email address is in our bounce list. It seems you have already removed your email address from bounce list. That is the reason why I am unable to check the bounce reason why it ended up in bounce list.

    Next time before removing your email from bounce list, please copy and share the bounce reason with us so that we can take a look. 

    If the issue persists,  I would suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Thank you!