- rockstrongeventsAsked on August 22, 2017 at 07:55 PMbut your system doesn't have a way for me to verify that it's working correctly. can you explain how i can test that it's working? when i've used other services they normally have a "verify connection" button that will do a test of the SMTP connection with the entered settings, but your system doesn't have that.
- JotForm SupportKevin_GAnswered on August 22, 2017 at 08:04 PM
Unfortunately, it's not currently possible to test the SMTP settings, you will need to submit your form in order to test if the settings work or not.
I will forward this thread as feature request to our second level, although we cannot provide an ETA, we will let you know as soon as we get any update about it.
- rockstrongeventsAnswered on August 22, 2017 at 11:18 PM
thanks - that would be a great feature. currently i'm finding this option rather useless because it doesn't give me any feedback about what's wrong which means i can't fix the problem.
- JotForm SupportJim_RAnswered on August 23, 2017 at 02:12 AM
I agree @rockstrongevents, there should at least be a way to confirm if the SMTP details were setup correctly.
Us too, the support team, are pretty much in the blind when checking SMTP-related issues. And this is mainly because as soon as a user connects via SMTP, our logs wouldn't show anything as it is being handled by another server. All we do in our part is process the email, then the configured SMTP will take care of sending it (regardless if it fails or not, along with the respective logs if any).
If emails were sent by us directly (through email@example.com), then failed emails will be logged in our servers and that will enable us to see what went wrong in our own logs. This in turn will also show a failed/bounced log on your side when viewing them on your Account's Email History page.
Your thread has been tagged as a Feature Request and I'm seeing it's currently assigned to the concerned team. Stay tuned for an update and we'll keep you apprised on this same thread.