- blind2urizAsked on August 23, 2017 at 10:09 AM
I can verify my Authorize.net account w/ the right credentials, but the check is in gray instead of green. Also every time i leave the form to go to the main Jotform screen then come back into that form, the credentials have disappeared. What am I doing wrong?Page URL:
- JotForm SupportChriistianAnswered on August 23, 2017 at 11:27 AM
I checked your form and I was able to replicate the issue you are encountering. Can you try to create a new transaction key and use the newly created transaction key on the field and see if this will fix the issue? I also cleared your account's form cache. If the issue still persists, please try to remove the field and set it up again.
- blind2urizAnswered on August 24, 2017 at 02:20 PM
Hey Chriistian, thanks for the advice. I have removed the field, made a new field, made a new form, none of those work. Not sure what could be wrong or what the next step is.
- JotForm SupportKiranAnswered on August 24, 2017 at 03:01 PM
I have checked your JotForm and tried verifying the Authorize.net account with the existing keys which worked fine. As I close and open the form again, they are displaying normally in the payment wizard. Also, as I tried to submit the form, I was able to submit the form with test credit card number without any issue. Could you check the form once again and let us know if you need any further assistance? We will be happy to assist.
- blind2urizAnswered on August 24, 2017 at 03:49 PM
Thanks Kiran, it is working now. Not sure how that happened when nothing changed:) Thanks for checking into this issue.
- JotForm SupportKiranAnswered on August 24, 2017 at 04:51 PM
Great! Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.
Thank you for using JotForm!