Why is the preview different from the builder?

  • huziejasni
    Asked on August 24, 2017 at 3:29 AM

    While building the form, I have exactly what I wanted but when I preview it, the form looks different

    Jotform Thread 1231394 Screenshot
  • Support_Management Jotform Support
    Replied on August 24, 2017 at 4:11 AM

    The only difference I'm seeing are the Sublabels of the Full Name Field (Client/Business Information). Is that what you're reporting?

    It's behaving this way because the form is trying to translate the page. I managed to fix it on a cloned copy of your form by removing the translation language (since there's no translation that should be done to begin with).

    Why is the preview different from the builder? Image 1 Screenshot 20

    If you would need to setup the form in a different language, you'd have to finish the translation and localize each field upon your discretion. We have a detailed guide that would walk you through the process.

    Complete guide: How-to-Make-Your-Forms-Multilingual 

    In case you're referring to something else, just get back to us with a bit more info and a clearer description of which fields are different so we can better assist you.