Why am I not receiving email notifications on my ComCast email?

  • Profile Image
    Lucy Renzi 
    Asked on August 24, 2017 at 12:47 PM

    I do not get jotform emails from my nephew when sent to my comcast.net email address

  • Profile Image
    Answered on August 24, 2017 at 01:02 PM

    Hi Lucy,

    I have checked your email "lucy.renzi@comcast.net" and it is not in our bouncelist. If you can provide us the form ID of your nephew maybe we can investigate thoroughly. 

    Best Regards !

  • Profile Image
    Answered on August 24, 2017 at 01:15 PM

    Additionally to what @Marvih explained, I would like to share you the following guide: Why-I-am-not-Receiving-Email-Notifications

    I have also checked the email history for your address and noticed that all the emails have been successfully sent, I would recommend you to check your spam/junk folders since the emails may have ended up there. 

    Also, sometimes emails are sent to the spam/junk folder due to security rules, a good way to avoid emails being blocked is by setting up a custom sender using the SMTP method, please follow this guide in order to add the sender to your form: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    This link will help you to get the SMTP settings from your ComCast address: http://www.serversmtp.com/en/smtp-comcast 

    I hope this helps. 

  • Profile Image
    Answered on October 12, 2017 at 03:37 AM

    Dear Lucy,

    We are really sorry for the inconvenience you had with Comcast emails. Let me inform you about that our DevOps team has just fixed the issue. 

    Please check and let us know if you have any problem.