- Lucy RenziAsked on August 24, 2017 at 12:47 PM
I do not get jotform emails from my nephew when sent to my comcast.net email address
- JotForm SupportMarvihAnswered on August 24, 2017 at 01:02 PM
I have checked your email "email@example.com" and it is not in our bouncelist. If you can provide us the form ID of your nephew maybe we can investigate thoroughly.
Best Regards !
- JotForm SupportKevin_GAnswered on August 24, 2017 at 01:15 PM
Additionally to what @Marvih explained, I would like to share you the following guide: Why-I-am-not-Receiving-Email-Notifications
I have also checked the email history for your address and noticed that all the emails have been successfully sent, I would recommend you to check your spam/junk folders since the emails may have ended up there.
Also, sometimes emails are sent to the spam/junk folder due to security rules, a good way to avoid emails being blocked is by setting up a custom sender using the SMTP method, please follow this guide in order to add the sender to your form: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
This link will help you to get the SMTP settings from your ComCast address: http://www.serversmtp.com/en/smtp-comcast
I hope this helps.
- JotForm SupportcandyAnswered on October 12, 2017 at 03:37 AM
We are really sorry for the inconvenience you had with Comcast emails. Let me inform you about that our DevOps team has just fixed the issue.
Please check and let us know if you have any problem.