Why am I not receiving email notifications on my ComCast email?

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    Lucy Renzi 
    Asked on August 24, 2017 at 12:47 PM

    I do not get jotform emails from my nephew when sent to my comcast.net email address

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    Answered on August 24, 2017 at 01:02 PM

    Hi Lucy,

    I have checked your email "lucy.renzi@comcast.net" and it is not in our bouncelist. If you can provide us the form ID of your nephew maybe we can investigate thoroughly. 

    Best Regards !

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    Answered on August 24, 2017 at 01:15 PM

    Additionally to what @Marvih explained, I would like to share you the following guide: Why-I-am-not-Receiving-Email-Notifications

    I have also checked the email history for your address and noticed that all the emails have been successfully sent, I would recommend you to check your spam/junk folders since the emails may have ended up there. 

    Also, sometimes emails are sent to the spam/junk folder due to security rules, a good way to avoid emails being blocked is by setting up a custom sender using the SMTP method, please follow this guide in order to add the sender to your form: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    This link will help you to get the SMTP settings from your ComCast address: http://www.serversmtp.com/en/smtp-comcast 

    I hope this helps.