Why is my account suspended?

  • Kristy
    Asked on August 28, 2017 at 8:02 AM

    Can you please advise why my account has been suspended please?

  • Jan
    Replied on August 28, 2017 at 9:26 AM

    Your account (Blissfulbmim) is currently suspended. The form (Infant Massage Enrolment Form) is asking for credit card information using regular text fields.

    Why is my account suspended? Image 1 Screenshot 20

    Please take note that collecting credit card details using regular text fields are not allowed here in JotForm. Please check our terms of use.

    If you need to collect payments from your users, you need to use one of our payment processors.

    We need to delete the guilty fields so that we can reactivate your account. If that is okay with you, please let us know.

    We will wait for your reply. Thank you.

  • Blissfulbmim
    Replied on August 28, 2017 at 3:44 PM
    Please delete the fields and I will change to square payment.
    Thank you.
    ...
  • Kevin Support Team Lead
    Replied on August 28, 2017 at 5:35 PM

    I went ahead and deleted the fields from your form. Please check this link to get details about the Square integration: https://www.jotform.com/blog/246-Process-Square-Payments-Online-with-JotForm 

    This guide may also help you: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    If you have any question, let us know.