How can I recover work that was accidentally deleted

  • Beverly_Godfrey_ICA
    Asked on August 28, 2017 at 1:32 PM

    All of the data in an order form field deleted.  Please help.

  • David JotForm Support
    Replied on August 28, 2017 at 2:00 PM

    If the data was removed due to deleting the field, you can restore the data by restoring the form to a state where the field was present.  This can be done using your forms revision history:

    https://www.jotform.com/help/294-How-to-View-Form-Revision-History

  • Beverly_Godfrey_ICA
    Replied on August 28, 2017 at 3:43 PM
    Hello,
    The form I am talking about doesn’t show anything in the revision history. Is there another way?
    [cid:image002.png@01D31FF3.284A7A80]
    Beverly J Godfrey
    Administrative Assistant II
    City of Mesa Water Resources Department
    480-644-4515
    Beverly.Godfrey@mesaaz.gov
    For prompt payment please e-mail all Invoices to WaterAcctsPayable@MesaAZ.gov.
    ...
  • David JotForm Support
    Replied on August 28, 2017 at 3:48 PM

    I was able to view the form revision history while editing the form but not from the revision history page:

    How can I recover work that was accidentally deleted Image 1 Screenshot 30

    Try using the revision history in the form builder:

    How can I recover work that was accidentally deleted Image 2 Screenshot 41