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VickyAsked on August 28, 2017 at 2:24 PM
I have uploaded a jotform order form on to my website and although I can see my website on my mobile as it is mobile friendly I am unable to view the form on my phone the page is just blank.
Page URL: http://www.victorialpainter.co.uk -
David JotForm SupportReplied on August 28, 2017 at 3:03 PM
I checked the code for the page you referenced and did not see a JotForm form embedded. In any case, try switching your embed code to your forms iFrame code:
https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
If that still does not work, let us know the specific page your form is embedded to and we will be happy to have a look.
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VickyReplied on August 30, 2017 at 2:43 PMHi David, thanks for your reply, I tried embedding the iframe code as you suggested and although I can see the form on my website if its viewed from my desktop I cannot see it on my mobile I have also asked some others and they say the same, the page is just blank. The page the order form is embedded on is hidden from view and can be accessed by clicking the button on the home page “Portrait Order Form” here is a direct link below.
Many thanks for your help, Vicky
http://www.victorialpainter.co.uk/order-form.html
Sent from Mail for Windows 10
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David JotForm SupportReplied on August 30, 2017 at 2:47 PM
I checked your page and it seems you are still using the default script embed code:
Change this portion of the code our for your forms iFrame code:
https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Let us know if the form still does not show on mobile after that change and we can take a look at the iframe embedded form to see what that is not showing.