I lost my customers addresses after modifying my form and I need to retrieve those

  • santabarbaratamales
    Asked on September 9, 2017 at 2:33 PM

    I modified one of my forms and, as a result, lost the customers addresses that were originally gathered on the form. Is there a way to retrieve those addresses?

    Thank you,

    Richard Lambert

  • Welvin Support Team Lead
    Replied on September 9, 2017 at 6:11 PM

    Please note that deleting a field will also delete its data. If you like to change the field, better make it as not required then hide in the form. Or, keep a backup first by downloading the submissions.

    To retrieve, please try reverting your form to an earlier version through the revision history.

    https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Let us know if the revision won't do it so we can look for other option.