I lost my customers addresses after modifying my form and I need to retrieve those

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    santabarbaratamales
    Asked on September 09, 2017 at 02:33 PM

    I modified one of my forms and, as a result, lost the customers addresses that were originally gathered on the form. Is there a way to retrieve those addresses?

    Thank you,

    Richard Lambert

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    Welvin
    Answered on September 09, 2017 at 06:11 PM

    Please note that deleting a field will also delete its data. If you like to change the field, better make it as not required then hide in the form. Or, keep a backup first by downloading the submissions.

    To retrieve, please try reverting your form to an earlier version through the revision history.

    https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Let us know if the revision won't do it so we can look for other option.