- dheimAsked on September 11, 2017 at 03:16 PM
My account is showing up as a free account, but should be listed under Jenell Puett's Silver account as a sub-account. I am unable to create more forms due to the free limitation and need help getting this resolved.
- JotForm SupportjonathanAnswered on September 11, 2017 at 04:24 PM
I checked your username dheim and I see that is indeed currently under FREE plan. Please take note that even though you are a sub-account under a paid plan SILVER(jpuett account), your FREE account will still be using the account usage limit to that of your account.
I suggest you review our user guides below to get a better understanding of the features.
Let us know if you need further assistance.