Preview PDF Button is not working

we continue to get the attached image error on our form. This is how we print the receipt for the customer

https://form.jotform.com/210986571677066

Hi Felix,

Thanks for reaching out to Jotform Support. Your screenshot wasn't posted properly. Could you access this thread and post your screenshot in your reply as shown in the screenshot?

I have cloned and reviewed your form and if I understand the issue correctly, you are referring to the button PRINT RECEIPT THIS BUTTON FIRST. If yes, I have tested my cloned form and I encounter this error message:

Are you referring to this? If yes, I was able to resolve it by turning off the option Preview PDF Button, refresh the Form Builder page, and turn if on again. Here's how to do it:

1. In Form Builder, click on the Submit button to select.

2. At the bottom of the selected Submit button, click on the Gear icon.

3. On the right panel, go to Advanced.

4. Turn off Preview PDF Button.

5. Refresh the browser tab.

After you have refreshed the Form Builder page, turn back on the Preview PDF Button option.

Result:

Give it a try and let us know how it goes.

This is happening with two forms

I followed your directions and i am still getting the same error

Hi Felix,

Thanks for getting back to us. Since the issue still persists with the troubleshooting step that I have provided, I have gone ahead and forward this thread to our Developer Team to further investigate this issue. Once updates are available, we will let you know via this thread.

Let us know if there’s anything else we can help you with.

Hello Felix,

Thanks for your patience. We just heard back from our Developers. They've solved the issue, so it should all be working fine now. Can you give it a try and see how it goes?

Let us know if you need any additional help.

I am again having the same issue with printing the pdf for my several jotforms. Last time it took developers to fix the issue. Please look at the thread above

Hi Felix,

I just checked out your form, and I was unable to replicate the issue as shown in the screenshot.

Could you share with us a screenshot of the browser console log, when you encounter the issue? Here's how to do it:

1. On the page with the issue, click on the right mouse button.

2. Select Inspect.

3. Go to Console.

We also have a guide about How to Get a Console Report from Most Common Browsers that you can check out. As an additional measure to resolve this issue, I have cleared your form cache.

Once we hear back from you, we'll be able to help you with this.