- MoMath_RosenthalPrizeAsked on September 13, 2017 at 03:08 PM
I am trying to set up a form where users can upload two pdfs and a video. However, I continue to see the "413 Request Entity Too Large" error when testing the form with a video of 4 GB. How can I work around this?
- JotForm SupportJim_RAnswered on September 13, 2017 at 05:59 PM
Hello Rebecca - You're getting that error because the file size is too large. The file size limit imposed on uploads is 1GB per file.
JotForm upload max size = 1GB or less per file (use 1048576 value in KB to set the 1GB limit)
JotForm maximum number of files = Recommended value is up to 25 files per submission
The highlighted texts above were mentioned on the guide that I'm linking below.
Complete guide: Changing-the-File-Upload-Size-Limit
Kindly set a file size limit to your Upload Video field by following the guide above, and set proper expectations to your users that the limit is 1GB per video. You may add that bit of info on your File Upload field's Sublabel.