Payment submission limit reached

  • Profile Image
    PonyPartyTime
    Asked on September 14, 2017 at 03:28 PM

    Hi,

     

    Im curious as to why my forms are over "data quota".. I have a client trying to book a reservation, and they are unable to do so.

     

    We updated our card on file, as the other card had fraud.

     

    Thank you.

  • Profile Image
    Marvih
    Answered on September 14, 2017 at 04:46 PM

    It seems you have already reached your limit on payment submissions. FREE accounts can only have a maximum of 10 payment submissions which can be received. 

    I advised you to upgrade your account to lift the limit pricing is here https://www.jotform.com/pricing

    You can also check this guide to understand more about your account's limit. https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits .