Why I'm not receiving pending payment notifications?

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    nccanow
    Asked on September 18, 2017 at 12:44 PM
    The second problem is that we are not getting email notification of pending payments. 
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    Kevin_G
    Answered on September 18, 2017 at 12:54 PM

    I have just checked the recipients of your form and I can see emails are sending without any problem, I would recommend you to please check your spam/junk folder, if you find the emails there, then marking them as not spam should help you to receive future emails in your inbox folder. 

    Here is also a guide that will help you to know why emails are not sending: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    Also, if you keep experiencing problems with your emails, please try setting up a custom sender using the SMTP method, this way you will use your own mail server info so emails should not be blocked: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    I hope this helps.