Form no longer emailing me

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    HandiRacker
    Asked on September 18, 2017 at 03:07 PM
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    Kiran
    Answered on September 18, 2017 at 03:31 PM

    I have checked your email address and it is not listed in our bounce list. As I check the email history log, I see that the emails are being sent from our end without any issue.

    You may also check the email history log of your account by following the guide below:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Please check if the emails are being landed in the spam/junk folders. Also, please try changing the sender email address to other JotForm address to see if that works.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.