Form no longer emailing me

  • HandiRacker
    Asked on September 18, 2017 at 3:07 PM
  • Kiran Support Team Lead
    Replied on September 18, 2017 at 3:31 PM

    I have checked your email address and it is not listed in our bounce list. As I check the email history log, I see that the emails are being sent from our end without any issue.

    Form no longer emailing me Image 1 Screenshot 30

    You may also check the email history log of your account by following the guide below:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Please check if the emails are being landed in the spam/junk folders. Also, please try changing the sender email address to other JotForm address to see if that works.

    Form no longer emailing me Image 2 Screenshot 41

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.