I am not receiving submission emails from form.

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    mncoaches
    Asked on September 19, 2017 at 10:49 PM

    I cannot get a form sent from JotForm to my email address.  Could someone please help me determine what is wrong?  It is the form under "Contact Us"

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    ashwin_d
    Answered on September 20, 2017 at 01:41 AM

    With which form you are having this issue with? 

    I did check the notification email alert of your last edited form and did not find any issue with that. You have configured it correctly and you should receive submission emails without any problem to your email address ave_maria@comcast.net.

    I also checked our email logs, I found that the submission emails are being sent successfully. Please check the logs below:

    [2017-09-19 22:37:16] Submission #3816842360323069095 Form #71077043822149 SENT to ave_maria@comcast.net from noreply@formresponse.com, via SENDMAIL 

    [2017-09-19 22:28:49] Submission #3816837290326827491 Form #71077043822149 SENT to ave_maria@comcast.net from noreply@formresponse.com, via SENDMAIL 

    [2017-09-19 22:05:24] Submission #3816823240327939491 Form #71077043822149 SENT to ave_maria@comcast.net from noreply@formresponse.com, via SENDMAIL 

    Have you checked your SPAM folder already? Please check your SPAM folder and see if the emails ended up there. 

    If the issue persists,  I would suggest you to please use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

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    candy
    Answered on October 12, 2017 at 03:35 AM

    Dear @mncoaches,

    We are really sorry for the inconvenience you had with Comcast emails. Let me inform you about that our DevOps team has just fixed the issue. 

    Please check and let us know if you have any problem.

    Thanks.