I can't reset my password

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    AeromarMX 
    Asked on September 25, 2017 at 10:50 AM

    I do not receive the email to reset the password.

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    Jan
    Answered on September 25, 2017 at 11:59 AM

    Your email address is not on the bounce list. I checked the email logs and I can see that the password reset email was sent successfully.

    I requested for another password reset email to be sent to you. Please check your Spam folder or Junk mail if the email is not in your Inbox.

    Hope that helps. Thank you.

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    AeromarMX 
    Answered on September 25, 2017 at 12:07 PM

    No, I don't receive nothing in my inbox :(

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    Jan
    Answered on September 25, 2017 at 12:31 PM

    I checked the email history logs and I can verify that the email was sent normally. Here's a screenshot:

    I have tested the tool using my test account and I received the password reset email instantly.

    Have you tried checking your Spam folder or Junk Mail?