Why isn't my form allowing to upload photos through mobile devices?

  • Profile Image
    stevedup
    Asked on September 27, 2017 at 11:44 AM

    Hello,


    Our guest are unable to upload photos via mobile web on our form. I tested it via computer and it worked just fine, however it is not allowing me to upload via cell phone. 

  • Profile Image
    Kevin_G
    Answered on September 27, 2017 at 01:08 PM

    I have just tested your form and I was able to upload photos taken with the device camera, here are some screenshots about it: 

    You will find it on your submissions page, the id is: 3823409045311896306. 

    Is there any specific device where you replicated the issue? 

    Are you getting any error message when trying to upload the images from a mobile device? 

    Please provide us more details, we will wait for your response. 

  • Profile Image
    stevedup
    Answered on September 27, 2017 at 01:43 PM
    Yes it will allow you to use the camera, but not photos in your album
    Asia Hayes
    Family Services Manager
    Ronald McDonald House Charities of Northwest Florida
    5200 Bayou Boulevard
    Pensacola, FL 32503
    (850)477-2273
    ...
  • Profile Image
    Kevin_G
    Answered on September 27, 2017 at 02:42 PM

    Thanks for the details. 

    I have tested the form again as you suggested, but I cannot replicate the issue yet, here are some screenshots about what I could see on my end: 

    As you can see the form is working as expected on my end. I already cleared your forms cache. May you please test your form again? 

    Please provide us an screenshot about what you're seeing on your end when trying to upload the image from the device storage, this guide will help you uploading it: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    Also, may be that the issue is isolated to specific devices, please let us know the device you're experiencing on, we will be glad to further test this on our end. 


  • Profile Image
    stevedup
    Answered on September 27, 2017 at 04:43 PM
    Interesting. It is still not allowing me to upload from my I-phone. I even tried on someone else’s phone.
    Asia Hayes
    Family Services Manager
    Ronald McDonald House Charities of Northwest Florida
    5200 Bayou Boulevard
    Pensacola, FL 32503
    (850)477-2273
    ...
  • Profile Image
    aubreybourke
    Answered on September 27, 2017 at 05:34 PM

    I tested your form on an iPhone 6S. It seems to be working:

    The form submitted successfully:

    So it looks like there is something wrong on your side. 

    You say you tested it on two different phones? Were they both iphones?

    Are both phones using the same wifi network?

    If you can provide a screenshot of the error, that would make it easier for us to troubleshoot.

    How to take a screenshot on your iPhone, iPad, and iPod touch