Registration page not working

I have had some calls saying the registration page is not working

Hi DaystarEd,

Thanks for reaching out to Jotform Support. Are you referring to the Student Registration form? I see no issues on the form and there's one submission that was recorded today. Is there a specific error that they're getting? Does it happen while they're filling out the form, or when they click on the Submit button? Please ask them to send you a screenshot of the error message and attach it to your response.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi DaystarEd,

I checked on mobile and on a desktop and the form is loading correctly:

Was this issue already resolved?

Let us know if you have any other questions.

Well its not me having the problem its a consistent 4 or 5 people a month that say this. Which is losing business for us.
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Hi DaystarEd,

Thanks for getting back to us. I'm sorry this is happening. We'll investigate it more to see if we can figure out what's going on. Can you ask them to try it on another browser and Clear the Cache and Cookies in their Web Browser? Can you also share what type of device and version your clients using to access the form?

Once we hear back from you, we'll be able to help you with this.