Drop down menu working mode and live mode don't match

  • vtiportal
    Asked on September 30, 2017 at 5:53 PM

    See attached. The selected by default has been disabled. It works fine in live mode. But in the working mode, the form displays "Select Your Phone" which should not be there.

    The form: https://www.jotform.com/build/72707836363261

    Can you fix?

    Jotform Thread 1262064 Screenshot
  • vtiportal
    Replied on September 30, 2017 at 5:54 PM

    Drop down menu working mode and live mode dont match Image 1 Screenshot 20

    This is the working mode.

  • Mike
    Replied on September 30, 2017 at 9:06 PM

    Thank you for contacting us.

    It seems to be not happening with new fields. To fix this for old fields, try to select the field and then click on the Edit Options.

    Here is a quick animation:

    Drop down menu working mode and live mode dont match Image 1 Screenshot 20

    If you need any further assistance, please let us know.

  • vtiportal
    Replied on September 30, 2017 at 9:55 PM

    It worked, thanks.

    But wouldn't it be better if it also works if the "selected by default" does not show anything under the advanced tab? If the "selected by default" shows nothing and it doesn't work, then that tool means nothing, so why even have it?

  • Kevin Support Team Lead
    Replied on September 30, 2017 at 11:15 PM

    It should work properly if the "selected by default" option is empty. Please if you keep experiencing the issue, try clearing your forms cache. 

    If that does not work and you experience the issue even after clearing your forms cache, please let us know.