Jotform leads going to junk folder

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    Asked on October 08, 2017 at 06:13 PM

    Hi guys.

    Just lately some of our quote form leads are going to my junk folder. It never used to happen. Maybe it's since I upgraded to a paid account?

    I use Microsoft Office and it says "this sender failed our fraud detection checks".

    Can you please advise how to fix this problem?


    Hayden Brown

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    Answered on October 08, 2017 at 07:32 PM

    I would recommend you to mark the emails as not spam and also add the Jotform sender emails to your contacts list, this should help to tell Outlook that JotForm semails are secure. 

    Also, you may try setting up a custom sender in case you keep experiencing the issue, you may use your own email address as sender, please ask to your email provider for the SMTP settings and then add them to your Jotform account by following this guide: 

    Here are some links too that may help you to get the SMTP settings for your email address: 

    I hope this helps. 

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    Answered on October 08, 2017 at 08:43 PM
    Great. I will try these tips. Thanks for your help
    Hayden Brown
    Director - The Mobile Car Specialists Ltd
    P 022 390 8118
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    Answered on October 08, 2017 at 09:33 PM

    In addition, you may try adding your sender email address to your email account's address book. This gives a bit of support that the emails sent by such sender can be trusted, unless there is anything in the content of the email that constitutes of being a spam.

    Feel free to let us know if you have other questions or concerns.